Legal
Privacy Policy (Rider App and Website)
This document is published in English only.
CK Transportation Services LLC, operating under the DARKTIE brand ("DARKTIE", "we", "us"), provides pre-scheduled chauffeur transportation. This Policy explains what personal information we collect from riders, why we collect it, who we share it with, how long we keep it, and the choices you have.
This Policy forms part of the DARKTIE Customer Terms & Conditions.
1. Information We Collect
1.1 Information you give us
| Category | Examples | Why |
|---|---|---|
| Account information | First and last name, email address, phone number, preferred language, password (held by our authentication provider) | Create and secure your account; contact you about a ride |
| Booking information | Pickup, stops and destination addresses; date, time and time zone; vehicle class; passenger and luggage details; flight number; notes to the chauffeur; name on a Meet & Greet sign | Arrange and perform the transportation |
| Booking on behalf of someone else | Guest name and phone number | Allow the chauffeur to meet and contact the passenger |
| Saved places | Labels and addresses you save | Faster booking |
| Payment information | Card brand, last four digits, expiry, and a token identifying the card at our payment processor | Authorize and charge for rides, tips and disclosed fees |
| Reviews and support messages | Rating, written comment, correspondence with support | Service quality, dispute handling |
We never receive or store your full card number, CVC or PIN. Card details are collected by our payment processor (Stripe) directly from your device.
1.2 Information collected automatically
| Category | Examples | Why |
|---|---|---|
| Location | Your device location while you are using the app to set a pickup point or follow your ride | Suggest your pickup address; show your driver approaching |
| Device and app data | Device model, OS version, app version, language, push notification token, crash and diagnostic data | Deliver notifications, keep the app working, fix faults |
| Usage data | Screens used, bookings created, timestamps | Operate and improve the service |
The rider app does not collect your location in the background or when the app is closed.
1.3 Information from others
- Transportation partners and chauffeurs: arrival times, waiting time, no-show reports, incident reports, trip completion details.
- Payment processor: authorization results, charge status, disputes.
- Flight data provider: status of a flight number you provide, so we can adjust a pickup.
2. How We Use Information
We use personal information to:
- create and administer your account;
- price, confirm, dispatch and perform your reservations;
- authorize and take payment, including holds, final charges, additional stops, waiting time, cancellation and no-show charges, and gratuities;
- communicate with you about a booking (push notification, email, SMS);
- connect you and the assigned chauffeur, including a masked or direct contact channel during an active ride;
- investigate safety incidents, complaints, payment disputes and suspected fraud;
- meet tax, accounting, insurance and other legal obligations;
- improve service quality, reliability and safety.
We do not sell personal information, and we do not use your information for advertising by third parties.
3. Legal Bases and Consent
Where required, we rely on your consent (for example, push notifications, marketing messages, location access) and otherwise on the necessity of processing to perform our contract with you, to meet legal obligations, and for our legitimate interests in operating a safe and reliable service.
You can withdraw consent at any time by turning off the relevant permission in your device settings or notification preferences in the app. Withdrawing consent for information necessary to perform a booking may mean we cannot provide the service.
4. Who We Share Information With
| Recipient | What is shared | Why |
|---|---|---|
| Assigned transportation partner and chauffeur | Your first name, phone contact channel, pickup, stops and destination, scheduled time, notes relevant to the ride, Meet & Greet name | To perform the ride |
| Payment processor (Stripe, Inc.) | Payment token, amounts, booking identifier, your name and email | To take payment and manage disputes |
| Cloud and infrastructure providers (Google Cloud / Firebase) | Hosting of the application data described above | To run the service |
| Maps and places providers (Google) | Addresses and coordinates you enter or select | Address search, routing, arrival estimates |
| Email and messaging providers | Your email address or phone number and message content | Confirmations, receipts, notifications |
| Insurers, authorities, emergency responders | Booking and incident details | Safety incidents, claims, legal requirements |
| Professional advisers, auditors | As necessary | Legal and accounting obligations |
| A successor entity | Account and booking records | Merger, acquisition or sale of assets, subject to this Policy |
Transportation partners are contractually required to use passenger information only to perform the assigned booking and not to solicit you outside DARKTIE.
5. Retention
| Data | Retention |
|---|---|
| Account profile | While your account is open |
| Booking, trip and payment records | At least seven (7) years after the ride, for tax, accounting, insurance and legal-defense purposes |
| Safety and incident records | While an investigation, claim or limitation period remains open |
| Saved payment methods | Until you delete the card or your account |
| Support correspondence | Up to three (3) years |
| Diagnostic and crash data | Up to two (2) years |
When you delete your account, we anonymize your profile, remove your saved payment methods and disable sign-in. The records listed above are retained for the periods stated because tax, accounting, insurance and legal-defense obligations require them; they are not used to contact you or to market to you.
6. Your Choices and Rights
- Access and correction: view and edit your profile in the app; contact support for records not shown in the app.
- Account deletion: delete your account from Account → Delete Account, or by contacting support (Section 13 of the Customer Terms). Your profile is deactivated and anonymized, sign-in is disabled and saved cards are removed; the records listed in Section 5 are retained for the stated periods.
- Payment methods: remove a saved card at any time in Account → Payment Methods.
- Notifications: turn push, email and SMS preferences on or off in Account → Preferences or device settings.
- Location: grant or revoke location access in device settings; you can still book by typing an address.
- Marketing: opt out at any time; transactional messages about a booking continue.
Depending on where you live, you may have additional rights — such as access, correction, deletion, portability, or to appeal a decision about a request. Residents of U.S. states with comprehensive privacy laws (for example California, Colorado, Connecticut, Utah, Virginia and Texas) may exercise those rights by contacting us at the address below; we do not sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising a privacy right.
7. Security
We use encrypted transport (HTTPS/TLS), access controls, least-privilege service accounts, and a PCI-compliant payment processor that receives card data directly from your device. Cards saved to your device wallet (Apple Pay) are represented by a device-specific token. No system is perfectly secure; contact us immediately if you believe your account has been compromised.
8. Children
The service is not directed to children under 13, and we do not knowingly collect their personal information. Unaccompanied minors are not transported (Customer Terms, Section 10). If you believe a child has provided us personal information, contact us and we will delete it.
9. International Transfers
We operate in the United States and store data in the United States. If you access the service from outside the United States, you understand that your information will be processed in the United States under U.S. law.
10. Changes to This Policy
We may update this Policy. Material changes will be notified in the app or by email before they take effect, and the current version is always available in the app and at darktie.app. The version in effect at the time of a booking applies to that booking.
11. Contact Us
Privacy contact: info@darktie.app
Customer support: info@darktie.app
Postal: CK Transportation Services LLC, 8550 N 73rd Street, Scottsdale, AZ 85258, USA
We respond to privacy requests within the period required by applicable law.