Legal
Privacy Policy (Partner and Chauffeur App)
This document is published in English only.
CK Transportation Services LLC, operating under the DARKTIE brand ("DARKTIE", "we", "us"), provides a platform through which independent transportation partners and their chauffeurs ("you") receive and perform pre-scheduled reservations. This Policy explains what we collect from you, why, who we share it with, and your choices.
This Policy supplements the Independent Transportation Partner Agreement. Where that Agreement and this Policy differ on the handling of passenger data, the Agreement controls.
1. Information We Collect
1.1 Information you provide
| Category | Examples | Why |
|---|---|---|
| Identity and contact | Name, email, phone number, profile photo, preferred language | Account, dispatch, passenger contact |
| Business and compliance documents | Driver's licence, vehicle-for-hire permit, business registration, commercial auto insurance certificate and endorsements, vehicle registration and inspection, airport authorizations | Verify eligibility to accept bookings; legal and insurance obligations |
| Vehicle information | Make, model, year, colour, plate, class, photographs | Match vehicle class; passenger identification of the vehicle |
| Payout information | Bank or payout details collected by our payment processor, tax identification where required | Pay your weekly settlement; tax reporting |
| Support and dispute messages | Correspondence with DARKTIE | Service quality, settlement disputes |
Payout bank details are collected and held by our payment processor (Stripe). DARKTIE receives an account identifier and status, not your full bank credentials.
1.2 Information collected automatically
| Category | Examples | Why |
|---|---|---|
| Location while you are online or on an assigned ride | Device GPS position, heading, speed, timestamps | Offer nearby reservations, show the passenger your approach, verify arrival at pickup, support no-show verification, safety and dispute investigation |
| Trip activity | Accepted, declined, completed and cancelled reservations; arrival times; waiting time; stop completion; no-show reports | Operate the service; calculate settlements; resolve disputes |
| Device and app data | Device model, OS version, app version, push token, crash and diagnostic data | Deliver assignments and notifications; fix faults |
Background location. The partner app collects location while you are online and available, and during an assigned ride, including when the app is in the background, because passengers and dispatch rely on live position. Location collection stops when you go offline. You control this through the permission in your device settings; the service cannot dispatch to you without it.
1.3 Information from others
- Passengers: ratings and written reviews of the ride, complaints, reports of items left in the vehicle.
- DARKTIE dispatch and admin: assignment decisions, verification outcomes, settlement adjustments.
- Payment processor: payout status, account verification results.
- Background check or document verification providers, where used and permitted by law, with your authorization.
2. How We Use Information
- Verify that you and your vehicles are eligible to accept bookings, and keep that verification current.
- Offer, assign and manage reservations.
- Share the minimum necessary details with the passenger (your first name, vehicle description, live position during the ride, and a contact channel).
- Calculate and pay weekly settlements, gratuities and adjustments, and produce statements.
- Investigate safety incidents, accidents, complaints, no-show reports, payment disputes and suspected fraud.
- Meet tax, insurance, licensing and other legal obligations.
- Improve reliability, safety and service quality.
We do not sell personal information.
3. Who We Share Information With
| Recipient | What is shared | Why |
|---|---|---|
| Passengers | Your first name, photo, vehicle description and plate, rating, live position during an assigned ride, contact channel | So the passenger can identify and reach you |
| Payment processor (Stripe, Inc.) | Payout account details, settlement amounts, identity verification data | To pay you and meet financial-regulation requirements |
| Cloud and infrastructure providers (Google Cloud / Firebase) | Hosting of the data described above | To run the service |
| Maps providers (Google) | Position and route data | Navigation, arrival estimates |
| Insurers, authorities, emergency responders | Identity, vehicle, trip and incident details | Accidents, claims, legal requirements |
| Fleet company you are affiliated with | Your assignments, completed rides and settlement lines | Fleet administration and its agreed share |
| Airport or regulatory authorities | Permit and vehicle details | Where required for access or compliance |
| Professional advisers, auditors | As necessary | Legal and accounting obligations |
4. Passenger Data in Your Hands
Passenger information shown to you (name, phone contact, addresses, notes) may be used only to perform and support the assigned booking. You must not store it separately, disclose it, use it to contact the passenger for any other purpose, or use it to solicit the passenger outside DARKTIE. See Section 13 of the Partner Agreement.
5. Retention
| Data | Retention |
|---|---|
| Account profile | While your account is active |
| Compliance documents (licence, insurance, permits) | While active and at least seven (7) years after your last booking, for insurance and legal-defense purposes |
| Trip and settlement records | At least seven (7) years, for tax and accounting obligations |
| Location traces linked to an assigned ride | Two (2) years, unless an incident, claim or dispute requires longer |
| Location while online but not on a ride | Retained only as long as needed for dispatch and short-term operations, then deleted or aggregated |
| Safety and incident records | While an investigation, claim or limitation period remains open |
| Diagnostic and crash data | Up to two (2) years |
6. Your Choices and Rights
- Access and correction: view and update your profile, vehicle and documents in the app; contact support for other records.
- Location: managed in device settings; going offline stops location collection.
- Notifications: managed in the app and device settings; assignment notifications are necessary to receive work.
- Account closure: end the Partner Agreement under its Section 15 and request account closure; we retain the records above for the stated periods.
- Settlement records: you may request an itemized statement and contest a settlement line (Partner Agreement, Section 14).
Depending on where you live, you may have additional rights of access, correction, deletion, portability and appeal. Contact us at the address below.
7. Security
Encrypted transport (HTTPS/TLS), access controls, least-privilege service accounts, and a payment processor that handles payout credentials directly. Compliance documents are stored with restricted access limited to verification and dispute-handling staff. Report any suspected compromise immediately.
8. Changes to This Policy
We may update this Policy. Material changes will be notified in the app or by email before they take effect, and the current version is always available in the app.
9. Contact Us
Privacy contact: info@darktie.app
Partner support: info@darktie.app
Postal: CK Transportation Services LLC, 8550 N 73rd Street, Scottsdale, AZ 85258, USA